“Collins suggests four basic practices for creating a culture where self-motivation can flourish: 1. Lead with questions, not answers 2. Engage in dialogue and debate, not coercion 3. Conduct autopsies, without blame
4. Build ‘red flag’ mechanisms
In other words, make it easy for employees and customers to speak up when they identify a problem.”
More Info: Collins’s website: jimcollins.com (via Instapaper)
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