How it’s done.

For many years, new employees were given a copy of the famous Nordstrom’s Employee Handbook – a single 5-by-8-inch (130 × 200 mm) gray card containing 75 words:

Welcome to Nordstrom

We’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.

Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.

Please feel free to ask your department manager, store manager, or division general manager any question at any time.

via Nordstrom on Wikipedia

68 notes

  1. todayisblank reblogged this from superamit
  2. lunatic reblogged this from superamit
  3. oliviaisferosch reblogged this from caterpillarcowboy
  4. hellopvd reblogged this from superamit
  5. eliotburdett reblogged this from superamit and added:
    Nordstorm employee manual 75 words…
  6. aaroneous reblogged this from caterpillarcowboy
  7. uncletouchysnakedpuzzlebasement reblogged this from superamit
  8. matsm reblogged this from caterpillarcowboy
  9. matthewlipstein reblogged this from superamit
  10. sobermusings reblogged this from superamit
  11. caterpillarcowboy reblogged this from superamit
  12. michellechilds reblogged this from superamit
  13. superamit posted this
loading

Loading more posts...